LAW FIRM ORGANIZATIONAL VALUES
Innovation & Continuous Improvement. We proactively seek opportunities to evolve and differentiate our services to improve our clients' experience and to increase the value we deliver. We embrace new ideas in both the practice and the business of law because we recognize the competitive and financial benefits of adaptability.
Practice Excellence. We ensure that everyone in the firm is equipped to deliver the highest-quality work product. We provide a blend of internal and external training programs to help lawyers at all levels improve their legal, practice management, and people management skills. We strive to deliver a consistent service posture to our clients across all offices and practices. Mentoring juniors is a partner priority.
Fiscal Hygiene. We strive to make fiscally sound decisions that support the firm's long-term financial health. We're committed to ethical and prompt timekeeping, invoicing, and collections. We endeavor to price and staff matters fairly to avoid either over-billing or unnecessary discounting. We manage our costs so we can invest in our future.
Business Development. We recognize that the firm's long-term financial health relies on the continual acquisition of new clients and the generation of new work with existing clients. We acknowledge that while everyone has different strengths, everyone can play an important role in client acquisition and retention. We seek clients and matters that we can deliver both profitably and at a high quality. We proactively seek collaboration, cross-selling, and succession planning.
Integrity & Respect. Our actions, both public and private, demonstrate the highest standards of professional and personal ethics. In our personal interactions, we assume positive intent, particularly when resolving conflict, and we accept that others may embrace different approaches and have different personality styles than our own.
Communication. We communicate effectively, internally and externally, to properly set and manage others' expectations. We proactively communicate with clients to avoid surprises. We recognize that effective delegation is the responsibility of both the giver and receiver. Management updates are cascaded throughout the firm and are expected to remain confidential.
Diversity & Inclusion. We are intentional about seeking variable perspectives and contributions and strive to provide equitable opportunities for all. We don't compromise our standards, but we acknowledge the difference between our standards and our comfort zone. Our overriding goal is to put everyone in a position to succeed.
Innovation. We embrace bold, new approaches and we challenge conventional thinking in order to gain a competitive advantage
Accountability. We hold ourselves and our colleagues to high standards and are proactive in addressing when we fall short. We accept that mistakes happen, but we have less tolerance for mistakes that recur. We gather feedback primarily to improve, not to punish. We're gracious when giving or accepting apologies. Managers accept responsibility for holding tough conversations.
Client Focus. We endeavor to properly set client expectations, invest in reducing friction in the client experience, and proactively seek client feedback to answer the questions, "What did we do well?" and "What can we do better?" We recognize that long-term profits come from client retention and satisfaction. We value both those who establish and those who nurture client relationships.
Well-being. We endeavor to foster an environment that promotes resilience and physical and mental health, decreases the risk of burnout, and ensures the continual high performance of our teams.
Leadership & Management. We have a clear organizational vision. We're empowered, and we empower others to take the initiative to further that vision. We seek to elect firm & practice leaders with an appetite and aptitude for business operations. We invest in quality business professionals and incorporate their perspectives. We visibly support those tasked with managing the business.
Teamwork & Collaboration. We foster collaboration with our colleagues, within and outside our practices, whether we're leading or following. We maintain quality by ensuring the most qualified practitioner does the work. We hunt in packs and we share credit. Associate work allocation is based on availability, capability, interest, and equitable opportunity.
Firm Contribution. We take ownership for creating and fostering the business we want to be by getting involved. We periodically volunteer for committees and show up for firm events. We embody the spirit of being a good firm citizen with a firm-first attitude. We promote and reinforce the firm's brand by giving back in meaningful ways to the communities in which we live and serve.
